Shipping policy

Shipping Policy

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

You will receive a confirmation email once your order has been shipped.

Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

  • UK: 2–5 business days
  • Europe: 3–10 business days
  • International: 5–15 business days

Please note that delivery times are estimates and may vary due to external factors.

Shipping Providers

We use trusted courier services such as Royal Mail, Evri, DPD and other reliable carriers depending on the destination.

Tracking

  • Tracking is provided where available
  • You will receive a tracking number via email once your order has been dispatched

Delays

We are not responsible for delays caused by:

  • Postal services or couriers
  • Customs clearance (for international orders)
  • Incorrect or incomplete shipping addresses

Customs & Import Duties

For international orders:

  • Customers are responsible for any customs duties, taxes, or import fees
  • These charges are not included in the item price or shipping cost

Incorrect Address

Please ensure your shipping address is correct at checkout.

If an order is returned to us due to an incorrect address:

  • The customer will be responsible for reshipping costs

Lost or Damaged Parcels

If your order arrives damaged or is lost in transit, please contact us as soon as possible.

We will work with the courier to resolve the issue and find a suitable solution.

Contact

If you have any questions about shipping, please contact us at:
knot-now@outlook.com